Dendrobates tinctorius “Patricia”
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Shipping & DOA Policy
Shipping & DOA Policy
The shipping and receiving of live animals is a delicate matter, the shorter and smoother the process the less stress on the frogs. The customer receiving the frogs should be prepared and put plans in place to accept the frogs without delay.
All frogs are shipped via UPS Next Day Air. The frogs are packed in an insulated box with a Cryopak Phase 22, as well as other thermal control methods.
Weather-permitting, shipping takes place Monday, Tuesday, and Wednesday. Tracking information will be sent to your email.
Having the frogs shipped for pickup at your closest UPS Store is encouraged as it prevents the frogs from having to bounce around on the delivery truck all day.
Frogs are provided with a Live Arrival Guarantee under the following conditions. The temperature must be between 40°F and 90°F at the frogs destination. The delivery of the frogs must be accepted on the first attempt, or picked up at the UPS Store within 1 hour of being made available. If there is any issue the shipper must be e-mailed photographs of the deceased frog within 2 hours of delivery or the package being made available for pickup at the UPS Store. This time-window is enforced to ensure that effort was made to receive the frogs in good condition.
Delays in the ability of UPS to transport the package, such as inclement weather, are out of the control of the shipper, thus require that the Live Arrival Guarantee be void should a delay occur. However the frogs are packaged extremely well, and usually survive without issue even if the package is delayed a day.
Should a Death On Arrival occur within the terms of the Live Arrival Guarantee the the full price of the deceased frog will be put on credit for a future order. Credit will expire one year from being issued. Shipping costs are not refunded to the shipper, and thus can not be refunded to the customer.
Any questions regarding the shipping procedures or the guarantee policy can be sent to KyleAMartin1987@gmail.com
Very happy with the communication as just as they were getting ready to be shipped out an Arctic blast was forecasted to come through plummeting the nighttime temperatures, which would have been a danger to the frogs . Kyle responded and stated he had no problem holding them for a week until the temperatures went back to normal, which I was greatly appreciative for. The frogs arrived happy healthy, and very active. They were very insulated in their shipping containers and I could tell the person whom shipped them took extra special precautions in assuring they would remain at a proper temperature. Furthermore Kyle’s help has been invaluable as these are my daughter and I first dart frogs and even though I did about six months worth of research prior to getting them more questions are arising now that they are here. I’m very grateful for all of NCDartFrogs assistance and very happy over all..from the frogs themselves to the communication it has just been wonderful
I now have frogs from tadpoles so excited it took 3 months am so happy
Then I was inspired to do a vavarium. I did it 60g tank enclosed is photos I used bromeliads
Growing big change water daily eating good am just starting to see legs
I can't wait for color
I bought a 5- lot of Tincs (Patricia) Tad poles and absolutely love this new adventure! So lively and am super excited watching their growth in to their morph!
Quality
We captive breed and rear all of our froglets to a strict standard. We know you will not be dissapointed by the vigor and vivid coloration of our frogs and plants!
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